REFUNDS:

Due to the nature of this business, refunds are not permissible for any of the following reasons:

1. Shipping delays (packages that are no longer with Mara's Beaute, and are with the shipping company fulfilling the delivery of your package. 

2. A package lost by the shipping carrier. 

3. Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard).

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ALL PRE ORDERS ARE NON REFUNDABLE.

LOST ITEMS:

We take full responsibility for lost items on our behalf, and will credit you with a refund for packages that are sent to an incorrect address on our behalf. Please note, we are not responsible for packages that are lost with the shipping carrier if we have provided the correct address. We can not provide a credit or exchange for packages lost on behalf of the carrier. In the case a package does get lost or misplaced at the time of delivery, you will have to contact the shipping carrier through their customer service email or number for updates on whereabouts of your package, or to open an investigation to lead to the retrieval of your package. 

RETURNS & EXCHANGES:

Returns and exchanges are allowed within 5 days of receiving your package. 

The following things listed are items that are not eligible for a return or exchange:

1. Items that have been altered (worn, brushed, finger combed, washed, installed, handled with hair products or hair tools, customized, or used to any standard) or altered in any way different from its original condition. Due to sanitation purposes, this policy is in full effect in effort to keep our clients safe.

2. PRE ORDERED ITEMS (PRE ORDERED ITEMS MAY NOT BE RETURNED AND ARE NON REFUNDABLE).

If your items are returned to Mara's Beaute in a used or altered condition, your items will be returned to you, to the address provided at the time of your original order.

UNITED STATES SHIPPING:

Please allow all orders within the United States to be delivered within 5-6 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at any time. Mara's Beaute does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Tuesday). We do offer insurance on all packages if requested. For additional protection on your package, please reach out to us prior to purchasing samarabranding@gmail.com, as the insurance cost is not included in the listed shipping options at checkout. 

INTERNATIONAL SHIPPING:

Please allow all international orders to be delivered within 7-14 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at anytime. Mara's Beaute does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Tuesday.

*It is important to include any apartment, unit, or building number when ordering to ensure your package makes it to the proper place.

HAIR CARE TIPS:

1. Always comb starting from the bottom with a wide tooth comb

2. Wash hair in warm water with a moisturizing shampoo

3. Condition hair with a moisturizing conditioner (Argan Oil preferably)

4. Rinse Thoroughly

5. Air dry hair for a gentle kiss from nature

6. Before bed, braid into sections and use silk wrap / bonnet to tie down

CAN I PRE ORDER A DIFFERENT CAP SIZE?

Need a specific size cap? You can order in a custom size through our customer service text line listed below:

Samara (954) 520-4729

I NEED SOMETHING NOT LISTED ONLINE. MAY I PRE ORDER?

Pre-orders are available and can be inquired through our customer service text line listed below

Samara (954) 520-4729

Please visit our shipping section for information on pre-order processing times.

IS LOCAL PICKUP AVAILABLE?

Local pickup is available. We are located in Tamarac, Florida. Pickup options are available at checkout.

CUSTOMER SERVICE:

Here at Mara's Beaute we are dedicated to assisting each customer in a professional and timely manner. We are always looking forward to answering any questions or concerns you may have. Please contact us through any of the following options below:

Text: +1 (954) 520-4729

Email: samarabranding@gmail.com

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Contact Hours:

Our text line is available 24 hours. We typically reply in 1-2 hours. The best time to receive a text reply from us is between Monday thru Friday 12pm-6pm EST.

Email: Allow us 24 hours to reply to your request.